Micro Key Solutions | Home

**Important Suport Notice**

Micro Key Solutions will be closed:

Thursday (11/27/2025) and Friday (11/28/2025) in observance of Thanksgiving.

All departments, including Technical Support, will reopen on Monday, December 1st, 2025 at 8:30am EST

Emergency Support

Our Premise Support (NiteLine Services) will continue its regular 24.7.365 availability for Monitoring customers unable to process signals.  Please verify your staff has the NiteLine instructions and required PIN number prior to office closure.  If you are unclear of the procedures, please Contact Cindy Clarke ahead of time at cclarke@microkey.com.  Thank you!


**Need an upgrade?  We have a new software version available.  Open a ticket to get the process started**





    Alert: Action Required for all GMAIL Users

    Google has made security enhancements to their Gmail application with 2-step authentication to protect your accounts from vulnerability and potential hacking (Read More about Google's Authentication Here). This 2-step verification is no longer an option, but required, for Gmail. As a result, there are changes every Gmail user has to complete.

     If you're a Gmail user, you must: 

    1. Turn on the 2-Step Authentication and set an Application Password within Gmail.
    2. Add the Application Password to your email credentials in the Micro Key products that use your Gmail account.

    Products impacted by this new Google safety measure are: 

    • Millennium - emailing invoices, receipts, statements, proposals
    • Customer Connect
    • Comm Module
    Here are the video instructions on how to complete the steps listed above. If you have any issue performing the updates, our client support team can help. Simply submit a ticket.


      • Popular Articles

      • Operator placing accounts on Test in MKMSCS

        It's often been asked - why is the start time when an operator presses F5 1 hour prior to the actual time? In the image above, the time of the computer and the time of the virtual machine is reflected by the red circle to the bottom right of the ...

      • MKMS Launches but does not display on screen

        This is for Stark 35.xxxx versions Below are some steps that you can go through in order to get it back to screen. If these do not help. Please let tech support know and we can connect and remove the user setting for that user so that it defaults to ...

      • Micro Key Solutions NiteLine Support

        Micro Key Solutions NiteLine Support Instructions What is NiteLine? NiteLine is an annual subscription service available to MKS customers providing access to EMERGENCY technical support outside of standard business hours. Please note a per call fee ...

      • Troubleshooting Error Messages

        Questions to ask when troubleshooting Error Messages If you receive an error message within your Micro Key software, here are questions to ask before reporting the issue: Is this a single incident? Can I force replicate it? If so, what are my steps? ...

      • Recent Articles

      • Troubleshooting Error Messages

        Questions to ask when troubleshooting Error Messages If you receive an error message within your Micro Key software, here are questions to ask before reporting the issue: Is this a single incident? Can I force replicate it? If so, what are my steps? ...

      • Micro Key Solutions NiteLine Support

        Micro Key Solutions NiteLine Support Instructions What is NiteLine? NiteLine is an annual subscription service available to MKS customers providing access to EMERGENCY technical support outside of standard business hours. Please note a per call fee ...

      • MKMS Launches but does not display on screen

        This is for Stark 35.xxxx versions Below are some steps that you can go through in order to get it back to screen. If these do not help. Please let tech support know and we can connect and remove the user setting for that user so that it defaults to ...

      • Operator placing accounts on Test in MKMSCS

        It's often been asked - why is the start time when an operator presses F5 1 hour prior to the actual time? In the image above, the time of the computer and the time of the virtual machine is reflected by the red circle to the bottom right of the ...