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Limited Support Availability Thursday, July 30

Our team will be participating in a professional development day on Thursday, July 30. During this time, our staff will be available for emergency support only.

Emergency issues include situations such as:

  • Being unable to access your software
  • A monitoring center being unable to process signals

All non-emergency requests will be addressed when we resume regular operations on Friday, July 31.

Thank you for your patience and understanding as we invest in continued training and development for our team.

​
Emergency Support - Our Premium Support (NiteLine Services) will continue its regular 24.7.365 availability for Monitoring customers unable to/not processing signals. Please verify that your staff has the NiteLine instructions and PIN number required prior to office closures. If you are unclear of the procedures, please contact Cindy Clarke ahead of time at cclarke@microkey.com . Thank you!



 

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