Issue/Ticket Tracking System Changes!
In an effort to better serve our partners, we have made some changes to our IssueTrak and Project Management Systems by combining them into one tool - MKS Ticket Tracker.
During the first quarter of 2017, we will continue to refine the system to meet the needs and expectations of all users. This will include quick access to Knowledge Base Articles to provide immediate responses to frequently asked questions, a streamlined ticket entry process to assist you with prompts for better supporting information, and quicker response times from our staff.
We have also implemented a Customer Resolution Team Experience Survey which will be sent out once a ticket is closed. Please help us to improve our service by taking a minute or two to complete the survey.