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Micro Key Solutions
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Tech Pro 2 Getting started
The application can be downloaded from Apple Store at https://apps.apple.com/us/app/techpro2/id1459390864 and here for Android - https://play.google.com/store/apps/details?id=com.microkey.techpro2&hl=en_US&gl=US Once they have it downloaded they can ...TEL for Teams so Micro Key Applications can use Teams for Autodialing
To get Windows to use TEL for TEAMS - make sure the DefaultDial in Menu / Maintenance / User Options | Company / Company Settings is = 5 (for TEL) i.e. DefaultDial = '5' Making sure Windows OS will use TEL for Teams Windows 10 and 11. For this to ...Micro Key Support Portal - Introductory Tutorial
Get to know the Micro Key Support Portal Our Micro Key Support Portal is here to help you find and receive the support you need in an efficient and timely manner. Please review the linked video for more information. Direct Link to watch the video: ...Troubleshooting Error Messages
Questions to ask when troubleshooting Error Messages If you receive an error message within your Micro Key software, here are questions to ask before reporting the issue: Is this a single incident? Can I force replicate it? If so, what are my steps? ...Modem Events
Modem Format Standard Events Below are the Modem codes and their description: EVENT CODE DESCRIPTION EVENT CODE DESCRIPTION EVENT CODE DESCRIPTION * AUDIO IN ND14 REBOOT SI STATUS DOOR OPEN [ ERROR ND18 RELAY RESET SL LOG OVERFLOW \ CANCEL ND19 RELAY ...
Popular Articles
Export Subscriber List with Emails
You can get this list via the Subscriber Listing report in MKMS and have it exported to excel. In order to do this follow these steps: 1) Got to Menu – Reports – Subscriber Listing 2) Once on the Subscriber Listing dialogue box click on the Print ...Cluster Failover Procedure (MKSCluster.exe)
Cluster Fail-over Procedure and Recovery When the system is operating normally the servers should be running the following applications. Primary Server (the server actively running the SQL Anywhere Server - database server engine), and Signal ...MKS Running Slow
We have found that folks who have their Subscriber History Option set to 'All History' have seen a delay in MKS performance. All users who log into MKS should go to a subscriber, click on History Options>History>and choose 'Last 60 Days'. This ...Micro Key Software Support Site / Emergency Daytime Support / Submit a Ticket
Micro Key Solutions provides software support through our online support portal at https://support.microkey.com/. This site is available 24 hours a day and is used for NON Emergency support questions and answers. In order to utilize our support ...Subscriber did not auto draft had to run manually
The first thing to check is the auto draft set to yes in version 8255- 8253 you must go to the subscriber with the issue then go to edit the click on the Receivable tab at the top. in the subscriber Options under PayMethods in 8257 the same option is ...
Time is running out Limited Space Available!
Registration Ends January 31st, 2025!
Register today to ensure your spot! You won't want to miss this!
For any questions, please contact Cindy at extension 4100 or via email at cclarke@microkey.com.
The
Micro Key Solutions User Conference is designed to empower
you with the tools, knowledge, and connections to optimize your operations and
enhance your services.
By
attending, you’ll gain:
· Exclusive insights into our latest software updates and upcoming features, products, and services.
· Hands-on training from our experts to ensure you’re getting the most out of your Micro Key solutions.
· Strategies to streamline your business workflows.
· Opportunities to network with other security industry professionals and exchange ideas.
This conference is the perfect opportunity to learn, grow, and stay ahead of the competition.
*Please note that we currently have a two-week wait list for non-emergency upgrades, server migrations, and new server installations. Contract services will be prioritized based on urgency, followed by the order of requests received. We sincerely appreciate your continued partnership and patience.