MKS Running Slow

MKS Running Slow

We have found that folks who have their Subscriber History Option set to 'All History' have seen a delay in MKS performance.  All users who log into MKS should go to a subscriber, click on History Options>History>and choose 'Last 60 Days'.  This writes to each users personal settings.  You (only one user) should go to Menu>Maintenance>User Options>Company>Company Setting ans search for History, you will see a setting named 'SaveSubscriberHistorySetting'>if the Setting Value is set to 'F' double click on the line item and change the setting value to a capital 'T' and click on Update to the far right.

We have found that these steps resolve the slowness issue.
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