Troubleshooting Error Messages
Questions to ask when troubleshooting Error Messages
If you receive an error message within your Micro Key software, here are questions to ask before reporting the issue:
- Is this a single incident?
- Can I force replicate it?
- If so, what are my steps?
- Was I able to save all but the data that errored?
- Did I have valid data?
- Did I save recently?
- Is this for to a single user or workstation?
- Have I seen this before?
- If so, has the system been updated since the previous incident?
- Was there any networking issues or system taxing at the time of the issue?
- What troubleshooting steps did I take to figure out why this issue may have occurred?
- Is this related to permissions?
When reporting error messages, it is highly useful to:
- Screen shot of error message.
- Version number (Micro Key and Windows)
- How you are accessing Micro Key (Locally, RDP, Hosted VPN, etc.)
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