Troubleshooting Error Messages

Troubleshooting Error Messages


Questions to ask when troubleshooting Error Messages

If you receive an error message within your Micro Key software, here are questions to ask before reporting the issue:
  • Is this a single incident?
  • Can I force replicate it?
    • If so, what are my steps?
  • Was I able to save all but the data that errored?
    • Did I have valid data?
    • Did I save recently?
  • Is this for to a single user or workstation?
  • Have I seen this before? 
    • If so, has the system been updated since the previous incident?
  • Was there any networking issues or system taxing at the time of the issue?
  • What troubleshooting steps did I take to figure out why this issue may have occurred?
  • Is this related to permissions?
When reporting error messages, it is highly useful to:
  1. Screen shot of error message.
  2. Version number (Micro Key and Windows)
  3. How you are accessing Micro Key (Locally, RDP, Hosted VPN, etc.)

    • Related Articles

    • Web Dealer - Updating subscriber central station record generates error stating "Error Updating Data"

      When logged into web dealer and you attempt to update the central station record. An error is generated stating  "Error Updating Data" Check to make sure that all the required fields like "Date on line" and "Town Code" have a value. In this case, the ...
    • Mobile VO validated error troubleshooting

      Make they are all a T or A (Tech or All) Make sure they have a schedule under employee -- Tech/Employee module for days, time in and time out This script may help you below :     select               --      7210 as [Subject],           --  7210 as ...
    • Network performance view - simple tools

      Use TCPING to view how your network is performing TCPING is a unique tool that packs a lot of tools into a small application. It’s a console application that works like the built-in Windows ping, but it’s much more powerful and can provide you a lot ...
    • How to Submit a Ticket to our Support Team

      Instructions for submitting support requests to our Customer Response Team Hello and we hope you are doing well today. We would like to provide you and your team with some basic instructions that will help us better serve you when making requests of ...
    • Modem Events

      Modem Format Standard Events Below are the Modem codes and their description: EVENT CODE DESCRIPTION EVENT CODE DESCRIPTION EVENT CODE DESCRIPTION * AUDIO IN ND14 REBOOT SI STATUS DOOR OPEN [ ERROR ND18 RELAY RESET SL LOG OVERFLOW \ CANCEL ND19 RELAY ...