Virtual Phone Lines

Virtual Phone Lines

The receiver when it communicates to the software will send a receiver and line combination (or DNIS) for every signal.  We can define those receiver and line combinations in a table in the database called Virtual Phone lines.  This is used as needed to alter the receiver and phone line combinations into what ever format you would desire them to be – instead of maybe just receiver 01 line 001.  You could make receiver 01 line 001 say PS0001 for 'Pretty Dern Quick Alarm Services' account 0001 for example.  Or just 110001 if you wanted a shorter and simpler account number.  That is the basics of what the virtual phone lines table does, but it also is where you can define what you want the operator to see if they need to pick up a two way 'Listen in' call that is hooked through the receiver.  ** Note on Two Way Audio

To see this table in the software click the Menu icon in the GUI Navigation bar, hover over the work ‘Maintenance’ then click on General Maintenance.  Scroll down the list in the left hand column to the ‘Monitoring’ section and select Virtual Phone lines.  

Field explanation – 

Phone Line ID – an internal number – Unique Key number (don’t worry about this one it is a system field)

Physical – this is where you program the actual receiver and phone line number combination (or DNIS).  It will depend on how you have your receiver setup but in this example the receiver is sending us a 2 digit receiver number and a 3 digit line number.  So receiver 01 line 001.  You can keep it this way, there is nothing that says you have to change it but some people like them to be shorter, or represent a Dealer they are monitoring.  

Virtual  - this is what you would like the PHYSICAL to be reported as.  In the example 11 is being used because it’s just shorter than having an account number of 010010001, the account number would be simplified 

To 110001 and the length would be a consistent 6 digits (110001) instead of 9 (010010001) Or the Virtual could be PS for 'Pretty Dern Quick Alarm Services' and then the account number (CSID) would be PS0001, still 6 digits in length, but now the receiver and line combination is associated to the name of your business.  You could be monitoring for other area installers and have many different physical virtual line combinations.

The next three fields is where we can deal with showing the operator that a two way call has been hooked through the receiver and where to pick up that line to ‘LISTEN IN’  to the call

Notes – a message telling the operator about the two way call - how they can 'Listen In'

Show Operator – if this is checked then the phone line with the note is ALSO showed to the operator. 

Phone line – phone line where the audio will be hooked or possibly parked depending on your phone system

The field for notes can contain 40 characters and the line will hold 3 characters.

Example image 

**Note - Two way audio through the SurGard receiver is handled exclusively through the receiver and the panel.  That communication is outside the scope and technical knowledge of our staff because there is nothing in our software to configure to make these audio calls.  The call is flash hooked from the panel through the receiver and can be tied to a physical line on your phone system.  If you need help with getting two way audio working with your receiver please contact SurGard’s technical support team.  You may already have this information but just in case – their support phone number is (905) 760 – 3000 and their web site is

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