Sometimes we receive calls from Monitoring Centers that cannot process or receive their alarm signal traffic from their Alarm Receivers. We're focused on getting the life safety system back up and online as quickly as possible. If it looks like a hardware problem or OS problem it may be a little troublesome to diagnose.
You can search the Windows Event logs for specific Event ID's that will give you some clues about what might have happened.
Run the Event Viewer, Open the Windows Logs and highlight the System event log , right click on it and select Filter Current Log selection.
Look for the line that should contain the following <All Event IDs>, on this machine it was about half way down the form and it followed a description of 'Includes/Excludes Event IDs: Enter ID numbers and/or ranges separated by commas. To Exclude criteria, type a minus sign first. For example 1,3,5-99,-76'
Enter any of these events in place of the <All Event IDs> label to search for them in the logs or enter the entire list 41,1074,1076,6005,6006,6008 - click OK to have the event Log filtered by your selection.
Event ID
| Description of Event
|
41
| Computer shut down or restarted unexpectedly
|
1074
| The system as shut down properly by a user or process
|
1076
| This event is written to the log when the first user with shutdown privileges logs on to the computer after an unexpected restart or shutdown and supplies a reason for the occurrence. You should also see a Event 6008 in the log prior to this event.
|
6005
| The event Logging Service was started up, this happens when a computer system is started up.
|
6006
| The Event Logging Service was stopped, usually from a proper system shutdown
|
6008
| This event is written to the log and indicates that there was an unexpected shutdown
|
|
|
You can also see how long the system has been up with Event ID 6013, this event seems to be written to the log after startup and every day at 12:00pm, it is recorded in seconds.
Another sometimes useful Event ID number 6009 which is written to the log after the system is started up will show you the Windows Version of the computer.