ZOHO - Using the Micro Key Solutions Ticketing System
When you open a ticket online, or respond to a ticket through the portal or through your email software, please be aware of extraneous information in your emails. For example, please remove any signatures - especially if they contain graphics. If you need to leave us a number where you can be reached simply include that in a brief numerical text.
When replying to a ticket you can leave the previous reply in the body of the message so you can see what you are replying too; but , when you are ready to transmit the message please remove the previously quoted ticket information, i.e. the message you are responding to does not need to be sent to the system again. Not doing this can cause the tickets to become overloaded with repeated information. In some cases the Web based portal tries to do a good job of limiting the viewable text to just the most recently replied content but we have seen some tickets just repeat the same information over and over.
This will help keep the size of our ticketing database to a minimal one meaning it should remain faster for everyone.
Thank you for your continued support!
Micro Key Support Staff