ZOHO - Using the Micro Key Solutions Ticketing System

ZOHO - Using the Micro Key Solutions Ticketing System

This is just a short KB article to anyone that uses the Micro Key Solutions support ticketing system.  https://support.microkey.com/

When you open a ticket online, or respond to a ticket through the portal or through your email software, please be aware of extraneous information in your emails.  For example, please remove any signatures - especially if they contain graphics.  If you need to leave us a number where you can be reached simply include that in a brief numerical text.  

When replying to a ticket you can leave the previous reply in the body of the message so you can see what you are replying too; but , when you are ready to transmit the message please remove the previously quoted ticket information, i.e. the message you are responding to does not need to be sent to the system again.  Not doing this can cause the tickets to become overloaded with repeated information.  In some cases the Web based portal tries to do a good job of limiting the viewable text to just the most recently replied content but we have seen some tickets just repeat the same information over and over.  

So, to 

This will help keep the size of our ticketing database to a minimal one meaning it should remain faster for everyone.  

Thank you for your continued support!
Micro Key Support Staff
    • Related Articles

    • Micro Key Software Support Site / Emergency Daytime Support / Submit a Ticket

      Micro Key Solutions provides software support through our online support portal at https://support.microkey.com/.  This site is available 24 hours a day and is used for NON Emergency support questions and answers.  In order to utilize our support  ...
    • Update for Email in MKMS When Using SMTP

      Due to recent changes in the Office 365 Security settings, customers that are using SMTP in MKMS require an update. Here is how to update those settings easily on your own. For MKManaged Hosted customers, enter a ticket at ...
    • Export Subscriber List with Emails

      You can get this list via the Subscriber Listing report in MKMS and have it exported to excel. In order to do this follow these steps:   1) Got to Menu – Reports – Subscriber Listing 2) Once on the Subscriber Listing dialogue box click on the Print ...
    • InnoEPay (IES) and Micro Key

      The following link is a training video for using InnoEPay with Micro Key in version 5.1.35.8252 https://zoom.us/rec/share/vpFlMu3asVJLTZ3pthned40xRoTkT6a8gCBM-acFmhnRBQafzckkJGqL8wYwF0Fe
    • Using Color Coding Status on the Schedule Video

      Using Color Coding Status on the Schedule - https://youtu.be/M22MkABYV5I